They are a super company. Very friendly and helpful. I had several questions that I asked before my first order. I didn't keep my emails so I don't remember the names but I think it was Susan who helped me and actually refered a question directly to the owner (name? sorry) who answered personally. I have ordered several of the posters as well that are very nice. If You don't want to use the website to order they can handle it all over the phone. I remember having a little trouble with the order page as well. Unforunately, I end up being not a big fan of mezcal after all. At least the Chichicapa. I was like you looking to expand my horizons and decided to try mezcal. I am not a smoker and honestly to me, it tastes just like cigarrette smoke or a doussed campfire. I was recommended by the owner to try the San Luis del Rio for one from their line-up that is closest to tequila but I haven't tried it yet.
"There are two ways to sleep well at night... be ignorant or be prepared." - Simon Black, Editor of the Sovereign Man blog. and I believe the best way to do that might be to have plenty of good tequila around.